Introduction

Fab Candle is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information. Fab Candle's company number is 0792898 and the registered address is Fab Candle, 30 St James Avenue, Ilkeston, Derbyshire DE7 5PE. Fab Candle sells its products through online sales, this website, craft fairs and independent retailers. This policy applies to any personal information provided by you through the Fab Candle website (www.fabcandles.co.uk) or any other associated domain names with the Fab Candle company or provided to Fab Candle by independent retailers. It is important that you read this privacy policy together with all other privacy policy’s associated with the Fab Candle Company. Fab Candle may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information (for example, Fab Candle cookie policy, website terms and conditions, and guaranteed returns policy). As with those policies, this policy supplements these other policies and is not intended to override them.

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Why Do We Collect Personal Information About You?

Fab Candle collects personal information about you to inform you about, and provide you with, Fab Candle products or services, to deal with any enquiries you may have about them and to improve and develop these for the future.

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What Personal Information Do We Collect?

Fab Candle collects the following types of personal information about you:

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- Forename and surname or any other name you provide

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- E-mail addresses

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- Telephone numbers

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- Addresses

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- Details of the Fab Candle product you are interested in

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Cookies

For detailed information on the cookies we use and the purposes for which we use them see the Fab Candle Cookies Policy.

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How Do We Receive Personal Information About You?

Fab Candle receives this personal information about you:

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When you contact us directly or visit the Fab Candle website (www.fabcandles.co.uk or any other associated domain name) to request more information or a sales enquiry or to make a general enquiry.

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How Do We Use Personal Information About You?

Fab Candle uses this personal information about you:

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- To identify who you are when you contact us

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- To provide you with the Fab Candle Products or services you have requested and to further understand what Fab Candle Products or services you may be interested in

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- To contact you regarding your purchased Fab Candle products & services to answer your technical queries or general enquiries or to administer return claims or product & services safety related communications

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- To further improve Fab Candle Products or services & to carry out surveys

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- To resolve complaints or issues you may have with a Fab Candle Product or service

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- To send you marketing information about Fab Candle Products or services

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- To invite you to Fab Candle events you may be interested in

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How Will We Contact You?

Fab Candle and its third party service providers (e.g. marketing fulfilment agencies, web providers), Fab Candle may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services. We never send out spam, but realise some people may interpret 'spam' differently. We therefore have a strict anti-spam policy and ensure that requests to remove contact details or any details are promptly acted upon.

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Who Do We Provide This Personal Information To?

Fab Candle will provide your personal information to:

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- The Fab Candle company and the relevant Fab Candle retailers if you are acquiring or are interested in acquiring Fab Candle products or services or to benefit you for service support in relation to your Fab Candle products

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- Our service providers who perform services on our behalf, such as marketing fulfilment agencies or IT service providers

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Where We Store Your Information

All personal information we have about you is stored on secure servers operated by Fab Candle or its third party service providers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. Fab Candle ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.

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Data Transfers

Your personal information may be transferred to Fab Candle offices operating in countries outside the European Economic Area (EEA) or may be processed by Fab Candle third party service providers based or operating outside the EEA. Fab Candle will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.

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Data Retention

Your personal information will be held in Fab Candle customer relationship management systems for an indefinite period to manage our relationship with you. Fab Candle will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.

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Your Rights

You have the following rights in connection with your personal information processed by Fab Candle:

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Access – you can request access to your personal information and further details about how your personal information is handled by Fab Candle

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Object – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the legitimate interests pursued by Fab Candle or by a third party

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Rectification – you can request rectification of any incorrect personal data held about you

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Erasure – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the legitimate interests pursued by Fab Candle or by a third party

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You have the right at any time to withdraw consent to receiving marketing from Fab Candle and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:

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Post: Fab Candles, 30 St James Avenue. Ilkeston, Derbyshire, DE7 5PE, United Kingdom

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Email: info@fabcandles.co.uk

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You can also exercise any of these rights at any time by contacting us using the contact details provided.

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If you are concerned or have questions about how Fab Candle handles your personal data please contact us and we will do our best to assist you.

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Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/.

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Changes To Our Privacy Policy

Fab Candle reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy. Any documents being replaced shall be archived and can be requested at Fab Candle discretion. A last updated time stamp will be included at the top of this privacy policy.

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Contact Details

Questions, comments and requests regarding this privacy policy should be addressed to Worldwide Marketing & Brand Director, Fab Candles Ltd, 30 St James Avenue, Ilkeston, Derbyshire, DE7 5PE

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